Store policy

Refund policy

Draft — not legal advice; to be finalized before launch. This page describes how Tetsu & Tide plans to work. It hasn’t been reviewed by a lawyer yet and will change before the store opens.

Draft updated October 2026

Made to order

Every Tetsu & Tide product is print-on-demand: it is made to order for you by a print partner after you order. Because nothing is made in advance, we can’t accept returns or exchanges for buyer’s remorse — for example a change of mind or ordering the wrong size. Size guides are planned for each product page at launch, so please check them before you order.

Misprints

If your order arrives misprinted, tell us within 30 days of delivery and include clear photos of the problem. Once the misprint is confirmed, you’ll get a free reprint (a replacement of the affected item).

Other problems (planned)

Planned — to be confirmed before launch. We intend to also cover the cases below, but the details aren’t decided yet and this section will be updated before the store opens:

• a refund as an alternative to a reprint;
• items that arrive defective, or damaged in transit;
• whether you’d need to send a problem item back;
• receiving the wrong item;
• packages that tracking shows were lost in transit.

Cancellations

Planned — to be confirmed before launch. Orders go into production quickly, so the plan is to allow cancellation only before production starts; once printing has begun, the order couldn’t be cancelled. The exact rule and cancellation window will be shown here at launch.

How refunds are paid

If a refund is approved, the plan is for it to go back to your original payment method. Your bank or card provider may take a few business days to show it.

How to ask for help

Email hello@tetsuandtide.com. Please include your order number and photos of the problem.